Cuisinart Coffee Makers & Espresso Machines - Recent Questions, Troubleshooting & Support


The water hose on the bottom of the coffee maker is worn, due to the heat. It needs to be replaced. this is the second time for mine.

Cuisinart... | Answered Yesterday


https://www.youtube.com/watch?v=rFvq71bHqtg

Cuisinart Coffee... | Answered 2 days ago


I recently had the problem of the dreaded "de-scale" message coming up on my coffee maker. After descaling my coffee maker 3 times, the "de-scale" message wouldn't go away. I called the Customer Service number and was told to unplug the coffee maker for an hour and that should re-set the machine. I did that and still the de-scale message remained. Another phone call and another customer service representative and I was told to hold down the Hot Water and Rinse buttons together. I placed a large mug and hit the buttons. There was a good bit of water that came through but IT WORKED! The coffee maker is as clean as can be and working very well. I suggested to the Customer Service Representative that Cuisinart should include this in the instruction and troubleshooting section. But I doubt that will happen. Sad that the web site info is not updated. Wanted to share my experience so it might help others frustrated by this issue.

Cuisinart Coffee... | Answered on Feb 10, 2020


Send it back under warranty.

Take it apart and clean it.

Take it to a Cuisinart Service Centre.

Cuisinart Coffee... | Answered on Jan 24, 2020


The drain side is plugged. I use q-tip or toothpick to clear the passage. Sometimes grounds get stuck on their way out.

Cuisinart Coffee... | Answered on Jan 06, 2020


wow, they are 793 bucks!
https://www.amazon.ca/Cuisinart-SS-700-Single-Brewing-System/dp/B0034J6QIY

Page 21 of the manual

https://www.cuisinart.com/share/pdf/manuals/ss-700.pdf

Cuisinart Coffee... | Answered on Jan 02, 2020


1. Purchase (1) a couple of feet of 3/8" ID by 5/8" OD temperature resistant silicone tubing from a beer/wine-making supplier, or online through Ebay, and (2) a couple of hose clamps big enough for the tubing.

2. Unplug the coffee maker and turn it upside down on some old newspaper.

3. Using a T10 Torx screwdriver, remove the 4 screws that attach the the bottom plate of the coffee-maker, and remove the bottom plate.

4. Unclamp the two orange/red hoses from the C-shaped heater, and carefully pull/remove the other end of the two hoses. One hose is a water intake hose from the water tank to a C-shaped heater element, while the other hose is water outlet hose that goes from the C-shaped heater element to the sprinkler assembly.

5. Carefully remove the small plastic stop check valve from the water inlet hose end close to the C-shaped metal water heater; and take care to not drop/lose the little round plastic ball inside the plastic stop/check valve, while noting which way the stop-check valve is oriented in the hose.

6. Cut two pieces of your food-grade / temperature resistant silicone tubing that are the same length as the old hoses.

7. After reinstalling the stop-check valve in the new inlet hose/tubing, reinstall the two sections of hose/tubing, and use two hose clamps to attach the new tubing to the C-shaped water heater.

N.B. Remember that the stop check valve s/b oriented such that hot water in the C-shaped heater element can't go back to the water tank.

7. The ends of the hose that attach to the C-shaped metal water heater s/b clamped, while the other ends just push onto the water tank and sprinkler assembly with a with a little pushing and twisting.

See http://www.cocosvariety.com/2011/11/fixing-cuisinart-coffee-maker-alternate.html , as that is the original information source for this posting and the image below. i.e. Credit goes to Coco's Variety !.

Also, in the image below, the hose on the left is the water inlet hose, while the hose on the right is the water outlet hose.

4_18_2012_4_11_21_am.jpg

Cuisinart... | Answered on Jan 01, 2020


The water line could be broke or clogged and putting the hot water back into the reservoir.

Cuisinart... | Answered on Dec 21, 2019


I have a PDF of the user manual if you want me to e-mail it to you. In the meantime, here is my Wiki Manual (BTW, pagan, the machine does make hot espresso or cappucino, but it doesn't froth per se like a regular espresso machine - it just heats the milk internally and dumps it into the espresso):

General Directions for Making Iced Cappuccinos
- Place carafe on top of drip/tray grate with handle touching right front of ICAPP – the ice fill lines should be visible when looking at front of unit
- Turn “milk knob” to OPEN position, and open lid of ICAPP
- Remove milk container, espresso collector, espresso spinner cup and cover
- Put espresso collector back in place with two plastic teeth facing front of machine
- There is a stepped fill line inside water reservoir that measures off 1,2, and 4 cups
- Fill water reservoir with either 1,2 or 4 fill line cups – do not overfill to avoid damaging the electronics
- Add espresso grounds to espresso spinner cup
- Line up teeth of spinner cup cover with spinner cup so that the cover locks into place
- Fill milk reservoir with 3 oz of milk per cup of iced cappuccino that you plan to make – there is a fill line that measures off 2 cups or 4 cups
- Fill carafe with either 2 cups worth of ice or 4 cups, depending on how much iced cappuccino you plan to make
- Press down on lid and turn milk knob to HEAT postion
- Turn ICAPP on using the ON/OFF button – it will begin to heat – takes about 5-6 minutes (HEAT light will stay on during this process – doesn’t make noise or steam for several minutes)
- When READY light turns green, turn the milk knob to the DISPENSE MILK position – your espresso and milk will start dispensing
- Unit turns itself off automatically when ready – takes several minutes

Cuisinart... | Answered on Nov 30, 2019


Does anyone know where the check valve is? We’ve taken the machine apart to try and figure why it’s steaming. We’ve checked the hoses and the filter assembly to no avail.

Cuisinart... | Answered on Nov 24, 2019


You have not missed anything. Unplugging for longer than 16 minutes (has 15-minute memory) is the only troubleshooting you can perform. Call Cuisinart to find out if you are still in warranty. All electronics have a failure rate. Cuisinart's is acceptably low, but their coffee makers are the least reliable of all their products. The basic problem with electronic coffee makers is that coffee makers produce high heat, and high heat kills electronics and melts plastic. At least Cuisinart has a 3-year warranty - higher than the industry standard.

Let me put it another way. All coffee makers have a high failure rate. As many Cuisinart coffee makers that break down, the non-Grind-and-Brews still have a 91 rating from Consumer Reports. Consumer Reports doesn't give ANYTHING a 91 rating. A lot break, but you probably won't fare much better by switching to a different brand. The problem with a Cuisinart breaking down is that an expensive unit broke down - you wouldn't be upset if your $15 Mr. Coffee broke every year. The law of averages is on your side - a 2nd Cuisinart will probably last longer.

-Tha Mp3 Doctor

Cuisinart... | Answered on Sep 17, 2019


I've gone through 2 DCC 3000. The first one was replaced for free within the warranty period. The second machine also now drips from time to time from the dispensing spout.
I believe the problem is a coffee ground gets stuck in the dispenser and the reservoir will leak until it's empty. My solution isn't a good one but it works. After pouring each and every cup stop and watch to see if it's still dripping. If not you can walk away. If it IS dripping keep tapping the dispenser until the ground is dislodged and the leak stops.
Inconvenient but it works.
The real solution is to return it and but another brand. Cuisenart will not refund your money. They will only replace it and only replace it with the same model.
Of course you'll still have the same issue with the replacement.

Cuisinart... | Answered on Aug 26, 2019


Follow the instructions in the manual for descaling. Press the 6oz and 8oz button together for two seconds. This will dispense a cup of water(since you have already cleaned) . The clean light will flash....when the cup is done the light will go out.

Cuisinart Coffee... | Answered on Aug 21, 2019

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