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DeLonghi "Insert infuser assembly" error

Easy Fix - Delonghi Coffee machines which have built-in coffee grinders often suffer from a problem that produces an error, "Insert infuser assembly" that appears at random times.

The problem is usually caused by distortion of infuser lifting mechanism limit switch mounting (Orange colored plastic)!

The mounting is very close to the water heater so with heat and pressure from the infuser lifting mechanism the mounting gets bent over time. The switch mounting (Orange colored plastic) gets permanently distorted so the striker arm on the lifting assembly only just presses the micro switch button causing the error message "Insert infuser assembly".

To easily fix the problem on ESAM 5500 machines and should work on other similar machines:-

    1.Unplug the machine and remove the rear cover screws and remove.

    2.Slide out the two side covers.

    3.Remove the grinder lever screw in the top cover coffee bean compartment.

    4.Carefully lift the top cover pushing it slightly back so it does not stick under the front cover (you may have to loosen the 4 front cover screws on the side).

    5.The limit switch is clearly visible on the top (see photos).

    6.Wedge some insulated material (wood, plastic etc, I used bamboo) between the heater assembly and the switch mounting so the switch is in a VERTICAL position. The thickness of the packing is around 3-4mm (see photo).

    7.Re-assemble the machine and enjoy your coffee. JTS

    Alwar, Rajasthan



DeLonghi EAM3500... | Answered 3 days ago

Hello Karen,
I am not a service professional; however, I have owned 2 Delonghi espresso machines for 15 years now and done several service repairs on my machines and they are still running great! Was the machine running ok before removing the infuser?? Please be sure to read section 10.2 of your service manual. If not available, you can visit here to view manual

Additionally, make sure you have inserted the infuser back onto the machine correctly. Review towards the end of section 10.2 where you must make sure the infuser is compressed back closed and upon inserting it onto the machine the red buttons must click that the infuser is installed correctly? Please see troubleshoot picture attached. Also be sure to clean your machine inside underneath the infuser as many coffee grounds are collected there after a period of time. I don't know how old you machine is, but replacing the o-rings on the infuser and greasing the moving parts (o-rings) is recommended. Be sure to use lubricant recommended for food contact. I hope this helps you get your machine back on track? If not, please upload a video to better help you. Good luck, Enrique
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DeLonghi... | Answered on Dec 30, 2019

Sorry didn't under stand do you have a video

DeLonghi... | Answered on Dec 30, 2019

most coffee makers have a temperature sensitive diode in the circuit, and that will "blow". if you are comfortable working on your own unit you could troubleshoot it, otherwise, bring to a repair shop.

DeLonghi... | Answered on Dec 30, 2019

I had the same problem. Make sure u still have boiling water left in it when you switch to cappuccino

DeLonghi Coffee... | Answered on Dec 29, 2019

Likely a foreign object is blocking up the grinder. Remove all beans and run at coarsest grind to try to clear it, chase it through with more beans if necessary. If this does not clear it then the top burr of the grinder assembly can be removed after disassembling the machine. Mark the grinder coarseness cogs before moving them to assist reassembly. Moderately difficult procedure.

DeLonghi... | Answered on Dec 27, 2019

leave the power point turned on.
turn off machine at the power switch (on the unit)
This should bring the unit down....or
Turn off completely unit and power point and the just turn on the power point...this should bring the unit down

DeLonghi... | Answered on Dec 17, 2019

The General Alarm means the inside of the appliance is very dirty. Once cleaned, if 'General Alarm!' continues to display, you are advised to contact a service company. Disassemble the machine, making sure to clean every part of it, and put it back together. Plug the machine back in and let it run through it's self-diagnosis procedure.

Cleaning the coffee maker
The following parts of the appliance must be cleaned regularly:
- coffee grounds container
- drip tray
- water tank
- coffee spouts and hot water nozzle
- pre-ground coffee feed funnel
- inside the machine, accessible after opening the service door
- infuser
- milk container
- control panel

Follow the Cleaning and Maintenance procedures in the Instruction Manual for your device here:
  • Do not use solvents, abrasive detergents or alcohol to clean the coffee maker. With De'Longhi superautomatic coffee makers, you need not use chemical products to clean the machine. The descaler recommended by De'Longhi is made from natural and completely biodegradable substances.
  • None of the components of the appliance can be washed in a dishwasher with the exception of the milk container.
  • Do not use metal objects to remove encrustations or coffee deposits as they could scratch metal or plastic surfaces.
If the problem persists, you will need to contact the place where you purchased the machine to see if you can return it for replacement, or contact DeLonghi to see if they can help you out:

I’m happy to help further over the phone at

DeLonghi... | Answered on Dec 13, 2019

This vehicle is not on board programmable and requires a qualified professional to program smart key remote fobs.

1. Locate an automotive locksmith in your area using the phone number or website below.

2. If your vehicle is still mobile, it may save you money by driving to the locksmith instead of having them come to you.

3. The locksmith will then hook up specialized computer equipment to your vehicle in order to program the smart key remote fob. Hopefully that gives you you answer you looking for.

DeLonghi Heating... | Answered on Dec 07, 2019

when inserted the water spout if the water is delivered,that means you have an issue with the flow meter and you have to tack it to maintain,
how ever if the message (fill circuit ) turned off after the posses of filling the circuit and when you are trying to brow coffee the message shows, that means the grinder is too fine adjust it and try ones more

DeLonghi... | Answered on Dec 03, 2019


DeLonghi Coffee... | Answered on Dec 03, 2019

You are here: Home / Models of Hot Air Fryers / Paddle-Type Air Fryers / Delonghi Multifry
Delonghi Multifry Delonghi Multifry
The Delonghi Multifry is a combination countertop convection oven / hot air fryer / self-stirring cooking pot. Essentially, you transform it from countertop convection oven to stir-stirring cooking pot by inserting its paddle.
As of fall 2014, being sold in the UK but not yet in North America.
Main model differences As of fall 2014, there are three models that vary slightly from each other.
Young FH1130 model: Lid is solid with a viewing window, capacity of 1.5 kg, no adjustable temperature.
Classic FH1163 model: Lid is completely transparent, capacity of 1.5 kg, adjustable temperature, additional lower heating element
Extra FH1363: Lid is completely transparent, capacity of 1.7 kg, adjustable temperature, additional lower heating element
Extra Chef FH1394: Lid is completely transparent, capacity of 1.7 kg, no adjustable temperature, additional lower heating element
Specs Heat: Upper heating element in the machine's upper arm. Classic FH1163 and Extra FH1363 models also have additional lower heating element.
Fan: Convection fan (Delonghi calls it their "Surround Heating System.")
Dimensions: varies a bit by model, but approx 400mm (W) x 325mm (D) x 300mm (H)
Capacity: 1.5 kg for Young FH1130 and Classic FH1163 models; 1.7 kg for Extra FH1363 model.
Watts: 1400 (lower heating element on Classic and Extra models is 200 watts)
Temperature: 4 settings on on Classic and Extra models. The "Young" model doesn't have temperature control, you just control cooking time instead.
Timer: Digital. Does not turn machine off upon completion. You can detach the timer and carry it around the house with you.
Runs at 220/240~50/60 in Europe
Warranty: 1 year
Other: Off/On switch at front controls upper heating element. The lower heating element (the Classic and Extra models) has its own on / off button at the front. Many users report that they find the machine very loud when in operation.
  • No need to preheat before beginning cooking;
  • Users say that for each minute you want to add to the timer, you have to repeatedly press it;
  • Pan has non-stick ceramic coating on it;
  • Lid, paddle and bowl are removable for cleaning and are dishwasher-safe;
  • You can add liquids (for risotto, etc) just respect maximum fill level.
Paddle notes
  • When you switch on the oven with the paddle in, the paddle won't start moving right away, rather, it waits a bit for the food to start cooking before starting stirring [1]. Also the user manual does say, though it's buried: "Please note: To guarantee best results, the paddle begins to turn a few minutes after cooking begins.";
  • Paddle continues moving when lid is lifted.
Company Name: Delonghi
Manufacturer's Product Page:
Facebook North America
Facebook Germany
Facebook Australia
Booklets Manual: Yes. Here is a manual for models FH1163 and FH1363. Here is the manual for theFH1130 model.
Recipe book: 12 recipes for Multifry PDF. Also Look for Multifry recipe app on Apple and Android stores.
Recipes on manufacturer's web site:
Temperatures The Delonghi Multifry offers temperature settings of 1 to 4. The manual won't tell you which temperatures these numbers actually represent.
We found this information on Amazon: [2]1 = 150 C / 300 F
2 = 170 C / 340 F
3 = 180 C / 360 F
4 = 185 C / 370 F
Apps Video

Young FH1130 model of the multifry. Note the solid lid and absence of temperature control
Classic FH1163 model of multifry. Yellow temperature control at top; transparent lid.

De'Longhi MultiFry FH1163, 1.5 kg - Clear
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Extra FH1163 model of multifry. Yellow temperature control at top; transparent lid.

Delonghi Multifry Extra Low Oil Chip Fryer FH1363
Price: N/A
You Save: N/A

DeLonghi Coffee... | Answered on Nov 23, 2019

The E3 Code, indicates that the air intake filter needs to be removed and cleaned. Be sure the unit is OFF and unplugged before removing the filter. Filter cleaning should be performed at least once every two weeks, as part of Routine Maintenance.

DeLonghi... | Answered on Nov 04, 2019

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