DISH Network Home Security - Recent Questions, Troubleshooting & Support


The updates screen shows two different options:

1) Inactivity time out. You CAN disable this feature.

2) Updates. You CAN NOT disable this feature. The receiver must shut down and download a new Program Guide and software (if needed) once each day. You CAN change when this happens, so choose a time that is most convenient to you. If you are watching TV at the time it needs to do this, you can select not to have it download, but eventually, the receiver will shut down to do its download anyway.

PS-if you are a commercial customer (your receiver provides programming to a TV or sound system in view/hearing of customers of your business) you can call customer service to have this feature disabled, but it can only be disabled for commercial customers, and the customer service you reach as a residential customer will have no idea what I'm talking about. Do not pretend to be a commercial customer if you are not, your bill will be much different, and not in your favor, and there will be no way of reversing it.

DISH Network 54... | Answered on Feb 28, 2015


You can delete timers by going to Menu > 7 > Timers. Select "Edit Timers" and you can delete them. Let us know if you have any other questions!

Sarah J.
DISH Social Media Representative

DISH Network 54... | Answered on Oct 01, 2014


The most common way is unplug the power cable for 5 minutes.

DISH Network... | Answered on Jul 07, 2014


I would try changing the batteries. If that doesn't do the trick then you either need to reprogram the remote or just call Dish and they will issue you a new remote.

DISH Network 32... | Answered on May 07, 2014


Hi there, Tim!

It's possible the dish may need to be repointed. Try running a check switch test. Go to Menu > System Setup (6) > Installation (1) > Point Dish (1) > Check Switch > Test. This will provide more info on the satellite signal.

If you have run that test and the problem continues I would need to see about getting a tech out. If so, you can send me an email at thomas.faust@dish.com for further assistance!

Tommy Faust
DISH Social Media Representative

DISH Network 625... | Answered on Sep 15, 2013


C Dunn,

I can definitely assist with this. You'll want to access the Record Plus screen from the menu to make that change.

To get there go Menu > Preferences > Record Plus. Once there you can choose a default TV to record, or disable the feature so it will record on the tuner you are using, first. Let me know if you have any other questions!

Tommy Faust
DISH Social Media Representative

DISH Network 54... | Answered on Dec 04, 2012


Hi, I would be happy to help! Can you please send me more information on what the issue is? Thanks!

Cheri Torres Social Media Representative DISH L.L.C. Cheri.Torres@Dish.com

DISH Network 625... | Answered on Nov 20, 2012


Ken, I can understand the concern and would be happy to help. I hope this has been resolved by now. If not, you'll want to press the Star (*) button on the bottom of the remote to change the screen format. If it continues, or you need any other assistance, just let me know!

Tommy Faust
DISH Social Media Representative

DISH Network 54... | Answered on Nov 15, 2012


Anthony Stewart,

I hope this has been resolved for you by now, but if not I would be happy to help! Below I have listed the steps to program the remote to both the TV and Receiver. If you have any other questions, let me know!

Addressing Remote to Receiver:

1.) Go to System Info screen.
2.) Hold down the SAT button until all mode lights light up.
3.) Enter a number between 1 and 15 using the numeric keypad on the remote.
4.) Press the pound (#) button.
5.) Once the SAT button blinks three times, press record.
6.) Test remote and see if it works.

Addressing Remote to TV:

1.) Press and hold the clear TV button until all mode lights light up.
2.) Release and TV light will be blinking.
3.) Enter code and press #. The TV button should flash 3 times.
4.) Try functions (Volume, Power, etc..) and see if it is working.
5.) If no function, repeat steps 1-4 with another code.

DISH Network 32... | Answered on Aug 25, 2012


Baba Ra,

We can definitely check this out! I hope it has been resolved by now. If it hasn't, please check the batteries and make sure they're good. If they are, try re-programming the remote. I have included the steps below for that!

Addressing Remote to Receiver:

1.) Go to System Info screen.
2.) Hold down the SAT button until all mode lights light up.
3.) Enter a number between 1 and 15 using the numeric keypad on the remote.
4.) Press the pound (#) button.
5.) Once the SAT button blinks three times, press record.
6.) Test remote and see if it works.

If the problem continues, make sure there are no sources of interference like lights or heat near the receiver. If it continues after, then we will need to send a replacement remote. You can reach me here or at thomas.faust@dish.com for further assistance!

Tommy Faust
DISH Social Media Representative

DISH Network 625... | Answered on Aug 24, 2012


rjvdw,

Try unplugging the receiver for 10 seconds then plugging it back in, and see if the problem is resolved. The receiver should only switch if you are watching live TV instead of a recording.

If the problem persists, and you are for sure not on Live TV, the receiver may need to be replaced. If it continues you can send me an email at thomas.faust@dishnetwork.com, and I can assist you further!

Tommy Faust
DISH Internet Response Team

DISH Network 54... | Answered on Feb 08, 2012


hanque,

I would need more information on if you're trying to program it to the TV or the receiver to provide you a specific answer, but to get you started I do have some information you could use.

To program your remote to your receiver you can find the instructions at this link based on your receiver: http://www.dishnetwork.com/SupportSection/remote-setup

To program your remote to the TV or other equipment you can find the codes at this link: http://www.dishnetwork.com/SupportSection/apps/remotecodes.aspx.

If you can provide more information on what you're looking to address I can definitely assist you further. You can reach me here or at thomas.faust@dishnetwork.com!

Tommy Faust
DISH Network

DISH Network 32... | Answered on Oct 18, 2011

Not finding what you are looking for?
DISH Network Logo

32 questions posted

Ask a Question

Usually answered in minutes!

Top DISH Network Home Security Experts

Brad Brown

Level 3 Expert

18127 Answers

Marvin
Marvin

Level 3 Expert

85216 Answers

Lawrence Oravetz

Level 3 Expert

10543 Answers

Are you a DISH Network Home Security Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...