Epson Office Equipment & Supplies - Recent Questions, Troubleshooting & Support

Error 14 hccp sensor malfunction- Its the sensor for detecting paper if its coming from the rear or front.

Chances are if you are getting the error even when your paper and setting is set correctly, you will have to call servicer or Epson so that if its within the warranty they will have if fix for free.

Pls dont forget to rate solution, thanks!!

Epson DFX-9000... | Answered on Dec 10, 2019


Epson Office... | Answered on Dec 09, 2019

This Epson Printer error E-01 occurs in the Epson Service Manual which indicates a type of fatal error. It simply signifies that the printer is incapable to finish the self-test process. When users are trying to power ON the printer it begins to check for all systems. If it is found that it is unable to finish the self test process then, the printer will come up with an error message as mentioned above. Follow these steps to resolve Error E-01.
Steps to Resolve Error E-01:
Step 1: Turn on/off the printer power button
  • Turn the power off. Wait for a while then turn on it again.
Step 2: Managing the lock of the printer
  • Store transportation lock carefully.
Step 3: Managing the CD tray
  • Press the CD Tray button to retract the tray to its original storage position. Be careful never to push or pull the CD tray into the wrong position. Turn off the Epson Printer and make sure that there is no paper left which may lead to paper jam issue inside the unit.
Step 4: Checking the printer cartridge
  • If the printer is installed with the CISS then, make sure that its carriage is easily movable towards left and right side.
  • The printer's upper scanner part should be closed tightly.
Step 5: Perform a check-up process.
  • Install original Epson ink cartridges and then run the printer.
Step 6: Access the cartridge
  • Access the cartridge loading area while the printer is in off-mode and then, move the carriage right away from the stop. Carefully disassemble the printer and then, clean all its optical sensors, paper feed sensors, encoder strip as well as disc encoder.
Contact Epson Printer Support Number if you have any issues in printer.

Epson Stylus... | Answered on Dec 09, 2019

Unfortunately the E-01 error can indicate a hardware failure with the unit that requires repair. Either a paper sensor has failed or the printer board has gone bad, please try these hard reset steps:
Sharply unplug the printer from the wall outlet while it is still on, and disconnect it from the pc if connected there
Remove all paper from the paper feed and blow it out with compressed air a few times > With a flashlight look in the paper feed
Make sure there is no foreign object like a paper clip > Blow some compressed air inside the printer as well to remove excess dust > Very carefully double check on the far left and right sides of the printer (Where the printhead moves back and forth) to make sure no paper has jammed up in there as it often does.
Still have issues, feel free to contact Epson Printer Customer Support +1800-243-0019...

Epson Office... | Answered on Dec 09, 2019


The simplest way to do this is to grab a copy of the A10_IPR utility that Epson distribute to their customers...

The utility is available to North American customers if you register no this site page

The utility is also know to be available in the wild if you search for "waste ink ipr".

Just remember to scan any download using a virus and malware scanner before you attempt to use it as some utilities contain trojans or similar nasties.

Hope that helps.

Epson Stylus... | Answered on Dec 09, 2019

- CR Encoder failure (contaminated/detached scale, Encoder Board failure).
- CR Motor failure.
- Carriage overload error (paper jam/foreign object).
- Cable disconnection.

Epson Office... | Answered on Dec 05, 2019

If there was some mecanical tensions, vibrations or the machine has fallen down. Put out the fuserunit and the transverbelt-unit and take a look at the attached photos. Part 1 must bee infront of part 2.
I had two priters were, however, part 1 has stuck behind part 2. I pulled it out to the front again and the printers worked again. Good luck. Cheers Paul

2019-12-05 10.51.24-undefined-undefined-0.jpg

Epson AcuLaser... | Answered on Dec 05, 2019

Hi buddy
Why don't u try a manual.. this problem can easily be looked up there. And the website.. has all kinds of custom made manuals so you will definitely find a solution there.. try it once

Epson Office... | Answered on Dec 03, 2019


Epson Office... | Answered on Dec 03, 2019

Hello Jen

I edited your post. There is no such word as 'alouding'.

Try this. Remove the wall plug to the printer.
Reboot the Mac
Plug the Epson back in and wait for it to stop self-checking.
Try again.

If that doesn't work, go here and download the latest Driver package and install it.

Epson Office... | Answered on Dec 02, 2019

-Connect Epson L3110 to computer by USB cable.
-Power on printer and wait printer ready to work.
Open WIC reset software and choose printer.
Click on Read waste counters to check page counters of printer
Click on Reset waste counters.

Then after that Enter key reset on " Enter reset key here" and click OK to reset page counter.

Epson Office... | Answered on Nov 30, 2019

1-800-873-7766 , this is the sales office. Call them and see if they can guide you to the person you need to speak with.

1-800-444-1527, This is the number for returns purchased from Epson, they may be able to guide too.
Or you can email this person:

Welcome to our Epson family and thanks for choosing us. Our mission is to "treat and support our customers as you expect to be treated and supported." We understand you have many choices when it comes to purchasing a new printer, camera, video projector or scanner. It is our commitment to provide you with the best possible service and support to go along with the best products on the market. Our support professionals are constantly developing new and creative ways to provide you with as many support options as possible, to get you the right information or service as quickly as possible.
Your feedback is important to us. We have a professional team that listens, documents and responds to your concerns and questions. We view your communications as an opportunity to learn and improve the quality of our relationship with our customers. It is your feedback that helps us improve the ease-of-use of our products, features and services. You are our most important priority.
Thanks for the opportunity to serve you.
Andrea Zoeckler
Director, Service and Support Operations
You may contact me at

Good luck,

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at

Epson Stylus... | Answered on Nov 25, 2019

try windows xp 32bit driver
manufecturer link for further information windows xp driver will support in windows 7

link for download

Epson LQ 580... | Answered on Nov 25, 2019

~ What is your Operating System? All the products of Epson are posted on the Support site ( and its for FREE download. ~ Go to this link. This is the support page of your printer.

Epson Stylus... | Answered on Nov 25, 2019

0x9A Circuit error (include blowout of a fuse F1 on mainboard). Main board failure.

Epson WorkForce... | Answered on Nov 23, 2019

this error is because the print head is fill with ink, clean print head area with alcohol and allow it to dry. make sure your printer power is off while doing this.

Epson Expression... | Answered on Nov 23, 2019

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