HP PhotoSmart - Recent Questions, Troubleshooting & Support


When you get that message, ususally the rollers that pick up the paper have stuff on them that's made them slick. This video shows how to clean the rollers (and some other steps as well).

HP Photosmart... | Answered on Nov 19, 2019


Sorry, this isn't ASAP, but here's a solution on HP's website.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00786157&cc=us&lc=en&dlc=en&product=3204785

The most important part of this is taking off the rear door / duplexer and cleaning the two rollers that you can just see inside the printer with the back off. Those two rollers inside the back of the printer (not the ones in the door or the ones hanging out the back when you take off the rear door) are the ones that pick up the paper and feed it up into the printer. Those rollers are hard to get to - long qtips are strongly suggested. If those get rollers dust or gunk on them, they get smooth and don't pick up paper as well.

Click the link for detailed instructions - don't just go with my summary of the solution.

HP Photosmart... | Answered on Nov 19, 2019


This video is for the C7280, but the instructions are supposed to be true for the 8250. Usually that message when you have paper means that the rollers in the printer are slick and not picking up paper. The video shows how to fix that.

HP Photosmart... | Answered on Nov 19, 2019


Usually when this happens you need to clean the rollers that pick up the paper from your paper tray. This video shows you how to fix that...

HP Photosmart... | Answered on Nov 19, 2019


It isn't always about the paper. The video shows a few other things to check.

HP Photosmart... | Answered on Nov 19, 2019


If you get an 'out of paper' message when you do have paper loaded, this video will help. Following the steps of this video, you'll see if there's paper jammed in the printer.

HP Photosmart... | Answered on Nov 19, 2019


maybe the drivers aren't installed properly. try reinstalling the drivers.

HP Photosmart... | Answered on Nov 13, 2019


support.hp.com is a good place to enquire

HP Photosmart... | Answered on Nov 05, 2019


go to the HP support website and download the support assistant for your printer

HP PhotoSmart... | Answered on Nov 05, 2019


Contact HP for Care at 1-800-585-2494

HP Photosmart... | Answered on Oct 22, 2019


Try this......

Solution one: Reset the product
Use the instructions below to resolve the issue by restarting the product.
  1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  2. Open the cover of the product and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message to display.
  4. Disconnect the power cord from the back of the product and wait for one minute.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable, and try to print a print job from the computer.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

HP Photosmart... | Answered on Oct 19, 2019


The following are common issues.

The following ink cartridges cannot be used after device initialization and must be replaced

Cause The wrong ink cartridge(s) are installed.
Solution The indicated ink cartridge(s) cannot be used after the device has undergone first time setup. Replace the ink cartridge(s) with the appropriate ink cartridges for the HP All-in-One. To find out the reorder number for all the ink cartridges that the HP All-in-One supports, see the printed documentation that came with the HP All-in-One.
If you are using compatible cartridges make sure they are reset for use.


Ink cartridge problem
Cause The indicated ink cartridge(s) are missing or are damaged.
Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might need to be cleaned. If there are no ink cartridges missing from the HP All-in-One, and you still receive this message after cleaning the ink cartridge contacts, you might have a damaged ink cartridge.

HP Photosmart... | Answered on Oct 02, 2019


Applicable error codes
This document applies to Ink System Failure error messages with any of the following codes:
0xC19A0001, 0xC19A0002, 0xC19A0003, 0xC19A0006, 0xC19A0008, 0xC19A0009, 0xC19A0013, 0xC19A0014, 0xC19A0015, 0xC19A0020, 0xC19A0021, 0xC19A0022, 0xC19A0023, 0xC19A0024, 0xC19A0025, 0xC19A0026, 0xC19A0027, 0xC19A0028, 0xC19A0030, 0xC19A0033, 0xC19A0034, 0xC19A0035, 0xC19A0036, 0xC19A0037, 0xc19A0040, 0xc19A0041, 0xc19A0042, 0xC19AC001, 0xC19AC002, 0xC19AC004, 0xC19AC008, 0xC19AC010, 0xC19AC020, 0xC19AC040, 0xC19AC063, 0xC19AC080, 0xC19AC0a5, 0xC19AC0c6, 0xC19AC0e7, 0xC19AC100, 0xC19AC129, 0xC19AC14a, 0xC19AC16b, 0xC19AC18c, 0xC19AC1ad, 0xC19AC1ce, 0xC19AC1ef, 0xC19AC200, 0xC19AC231, 0xC19AC252, 0xC19AC273, 0xC19AC294, 0xC19AC2b5, 0xC19AC2d6, 0xC19AC2f7, 0xC19AC318, 0xC19AC339, 0xC19AC35a, 0xC19AC37b, 0xC19AC39c, 0xC19AC3bd, 0xC19AC3de, 0xC19AC3ff, 0xC19AC400
HP Photosmart C6380 and others



Hi

There there to much to tell you what to do but I found a link for you to see it will tell you what to do just click on the link it will take you there.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&lc=en&dlc=he&cc=il&lang=he&rule=6783&product=3655608
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

HP Photosmart... | Answered on Sep 27, 2019


Solution A:

Download and install this Critical Update for your printer directly from HP.

Solution B:

There have been cases where if the PC is turned off or goes into hibernate this can occur. To work around this issue the "HP CUE DeviceDescovery Service" must be disabled:

1) Click on the "Start Menu" icon on the bottom left corner of the screen, type "services.msc" in the "Start Search" edit box, and hit enter. This will trigger Vista to pop-up a "User Account Control" dialog to prompt for permission to continue. Click "Continue" to allow Vista to open the Services management console application.

2) The Services management console application is made up of 2 panels. The right panel contains a list of all services available on the system. Scroll thru this list and look for a service called "HP CUE DeviceDiscovery Service".

3) Right-click on "HP CUE DeviceDiscovery Service" and select "Properties" to open the "HP CUE DeviceDiscovery Service Properties" dialog.

4) From the "HP CUE DeviceDiscovery Service Properties" dialog, click on the "General" tab. If the "Service status" shows that the service has started, click on the "Stop" button to force the service to stop.

5) Change the "Start type" to "Disabled" and click on the "OK" button on the bottom of the dialog to apply the changes.

Solution C:

1. Set the printer to a static IP address
2. Logon to the machine as the administrator or with admin rights.
3. Remove/Reinstall the printer using the IP address

HP Photosmart... | Answered on Sep 18, 2019


The fix for this problem turned out to be nothing more than performing a master reset of the printer. To do this you need to push the "OK", "Cancel", "Black", and "Color" button while turning off the power. This reset sequence seems to be the same for all of the HP All-in-one Printers.

Once this was done I also updated the firmware/software. I am now able to print and copy.

HP Photosmart... | Answered on Aug 23, 2019

Not finding what you are looking for?

-5,161 questions posted

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Clive
Clive

Level 3 Expert

4345 Answers

Ekse

Level 3 Expert

13434 Answers

Thomas F. Schneider

Level 3 Expert

2715 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

View Most Popular

HP Office Equipment & Supplies

  • Forum

View Most Popular

  • HP Office Equipment & Supplies
Loading...