Jenn-Air Cooktops - Recent Questions, Troubleshooting & Support


They suggested a dryer because they thought the stone had absorbed a liquid and was causing the stone to darken. This is common on unsealed granite. If you put a sealer on the counter tops however, whatever it is you see there will remain under the seal. I would ask the installer to come out and take a look at it. If they are unwilling, the Home Depot has a cleaning kit sold in the kitchen counters area of the store made by a company you can call and they will ask questions about the problem and provide advice on how to fix it. They are extremely helpful with free suggestions as well as stuff you may be able to purchase to fix the problems. In any case, granite is sensitive stuff and while it is physically durable it seems to be extremely sensitive to stain and etching and learning about proper care, cleaning, and dos and dont's will save a lot of heart ache and time for you down the road. (For instance oil absorbing into the stone is a several day ordeal to fix). Good luck with getting the results you want. If you did find a specific solution please share it here.

Jenn-Air JED8430... | Answered on Jun 29, 2019


Contact JENN-AIR directly to inquire.

Jenn-Air... | Answered on Mar 17, 2019


Request the wiring diagram (not a schematic) directly from Jenn-Air.

Jenn-Air... | Answered on Mar 17, 2019


No. They dont light up.

Jenn-Air JEC8430... | Answered on Mar 13, 2019


In case anyone else encounters this problem here's what
worked for me. I had this happen last night and came here
searching for answers. It did not unloosen on it's own
after being left overnight. Finally this morning I came up
with something that worked for me. Shoot the lid all
around with a hairdryer and use a towel to keep seeing if
it has loosened up enough to move. After a few miuntes of
spraying it with the heat it stared sliding around and then
came up.

Jenn-Air JED8430... | Answered on Mar 02, 2019


hello, this unit does not have a fuse or thermostat to shut it down. it has to be the house breaker or wiring.

Jenn-Air JED8430... | Answered on Feb 21, 2019


it may just need cleaning at where it sparks to the burner if it is sparking back down the electrode then it is cracked . Some igniters pull out others have a screw that holds them in.

Jenn-Air... | Answered on Oct 20, 2018


Use Cooktop Cleaner with a soft micro cloth. Don't use water. Buff until the mark disappears. Hint: Never clean the cooktop until it is completely cool to touch as doing so makes cleaning much harder. Never use abrasives on the glass or abrasive cast iron skillets.

Jenn-Air JED8430... | Answered on Oct 20, 2018


they make a special cleaner - polish just for the "solid" type burners. it looks like shoe polish and will make the burners look like new again. not sure where you can find it online but go to your local appliance parts houseand they will know what it is your needing.

Jenn-Air JED8230... | Answered on Oct 18, 2018


It could be under the top or in the back. Remove the top and look for it there first. Part 18 is what your looking for, good luck.
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Jenn-Air... | Answered on Oct 11, 2018


Maybe try white vinegar - apparently you can clean glass hobs with it & it might help dissolve the fudge stuff if you pour it on that. I wouldn't use a razor as you might damage the hob more.

Jenn-Air JED8430... | Answered on Sep 27, 2018

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