KitchenAid Food Mixers - Recent Questions, Troubleshooting & Support


Hiya,

I am sorry to hear you are having problems with your machine.

It could be that your motor brushes have worn down too much or are not in the correct way. I have added a help link below which will show you how to remove and replace your motor brushes:

https://www.youtube.com/watch?v=5YuS3atXR0M

I hope this helps you!!

KitchenAid Food... | Answered 3 days ago


Yes and isn't that the dumbest design for something like that. 3 screws when older models had 4 and no locating pegs where older models had 2. Great progress Kitchen Aid.

KitchenAid Food... | Answered on Dec 03, 2019


Make sure that the carbon brushes are free moving in the holders under the black caps, one on each side. Note that the brushes are "keyed" so that they will only fit and work one way. There is a blocker at the bottom of the brush holder that is to be lined up with the corner of the carbon brush that's been shaved off. Use a torch and remember to unplug the power before you start. Next thing to look at are the wires and switch contacts underneath the back cover.

KitchenAid Food... | Answered on Dec 03, 2019


Hiya,

I am sorry to hear you are having problems with your mixer. To stop the oil leaking from the front of the mixer, you just need to remove the drip ring and give it a good clean underneath and this should stop the oil from leaking out. Below I have added a link and if you watch on the timing "1.28" you will see how to remove the drip ring.

https://www.youtube.com/watch?v=n7813f_z6qM

I hope this helps!

KitchenAid KSM90... | Answered on Dec 03, 2019


Hiya,

I am sorry to hear you are having problems with your mixer. To stop the oil leaking from the front of the mixer, you just need to remove the drip ring and give it a good clean underneath and this should stop the oil from leaking out. Below I have added a link and if you watch on the timing "1.28" you will see how to remove the drip ring.

https://www.youtube.com/watch?v=n7813f_z6qM

I hope this helps!

KitchenAid 32685... | Answered on Dec 03, 2019


Hiya,

Sorry to hear you are having trouble with your mixer!

I would start by checking your motor brushes, as this is really easy to check. They may have been placed in the wrong way or worn down too much.

I have added a link below for a help video on checking and replacing your motor brushes:

https://www.youtube.com/watch?v=5YuS3atXR0M

I hope this helps you :)

KitchenAid... | Answered on Dec 03, 2019


Hiya,

I am sorry to hear you are having problems with your mixer.

The first place I would start is to look at your Motor Brushes, they may have been placed in incorrectly or have worn down too much. I have added a link below for our help video on checking and replacing the motor brushes:

https://www.youtube.com/watch?v=5YuS3atXR0M

I hope this helps you :)

KitchenAid KSM90... | Answered on Nov 20, 2019


Hiya,

I am sorry to hear you are having problems with your speed on your mixer.

I have added a link below for a help video on adjusting the speed on your mixer:

https://www.youtube.com/watch?v=bM3t46afGcc

I hope this helps you solve the problem!

KitchenAid K45SS... | Answered on Nov 20, 2019


Hiya,

I am sorry to hear you are having trouble with your speed on your mixer.

I have added a link below for a help video on adjusting your speed on your mixer:

https://www.youtube.com/watch?v=bM3t46afGcc

I hope this helps you!!

KitchenAid... | Answered on Nov 20, 2019


Hiya,

I am sorry to hear you are having problems with your beater not turning.

The problem may be that you have damaged the Worm Gear inside your mixer. I have added a link below for a help video on replacing your worm gear:

https://www.youtube.com/watch?v=n7813f_z6qM

I hope this helps you :)

KitchenAid 32685... | Answered on Nov 20, 2019


The speed control lever is either bent or the screw it pivots on has come loose. The only way to solve the problem properly is to take off the back cover, remove the white and the black wires from the speed control plate, remove it from the pedestal (1 screw up inside the pedestal to remove hinge pin), take the chrome drip ring off, remove the planetary and remove the 9 screws holding the 2 case halves together. That will allow you access to the lever and you will be able to tighten the screw or remove and bend the lever to give it more tension on the bumps in the housing that hold it in off or speed positions. This list is pretty much in order of how you do it.

KitchenAid... | Answered on Nov 03, 2019


It will be to do with the hinge pin, the head lock or the head height adjustment. Make sure that the hing pin is held tight in place with the grub screw in the middle accessed only when the mixer & stand are upside down. Then make sure that the head height is correctly set with the adjustment accessed from the front when the head is raised. You can see the adjustment screw in the middle of the hinge when you have raised the head. In to lower the head and out to raise the head. The flat paddle needs to just stop tinging on the bowl when the motor is operating and the head is down.

KitchenAid... | Answered on Nov 02, 2019


It will be to do with the hinge pin, the head lock or the head height adjustment. Make sure that the hing pin is held tight in place with the grub screw in the middle accessed only when the mixer & stand are upside down. Then make sure that the head height is correctly set with the adjustment accessed from the front when the head is raised. You can see the adjustment screw in the middle of the hinge when you have raised the head. In to lower the head and out to raise the head. The flat paddle needs to just stop tinging on the bowl when the motor is operating and the head is down.

KitchenAid... | Answered on Nov 02, 2019


Hello there,

Sorry to hear you are experiencing an issue with your appliance. If you have a KitchenAid Tilthead mixer, please see the attached link with

KitchenAid Food... | Answered on Nov 02, 2019


Hello there,

Sorry to hear you are experiencing an issue with your appliance, please see the link to help page below to help you resolve this problem:

KitchenAid KSM90... | Answered on Nov 02, 2019


Hiya,

I am sorry to hear you are having trouble with your appliance. I have added a link below for our help video on setting the correct speed on your mixer.

https://www.youtube.com/watch?v=bM3t46afGcc

I hope this helps you resolve the issue :)

KitchenAid Food... | Answered on Oct 30, 2019


Hiya,

I am sorry to hear you are having problems with your appliance.

Below I have added a link for our help page on removing and replacing the tilt head lever:

https://www.youtube.com/watch?v=fTh56wwO-uY

I hope this video helps you to fix the issue :)

KitchenAid... | Answered on Oct 30, 2019


Hiya,

I am sorry to hear you are having issues with your appliance. I have added a link below for our help video on setting the correct speed on your mixer:

https://www.youtube.com/watch?v=bM3t46afGcc

I hope this helps you with the issue with your mixer :)

KitchenAid KSM90... | Answered on Oct 30, 2019


Hiya,

I am sorry to hear you are having trouble with your mixer. I have added below a link which is a help video on setting the correct speed on your mixer:

https://www.youtube.com/watch?v=bM3t46afGcc

I hope this video helps you to resolve the issue :)

KitchenAid K45SS... | Answered on Oct 30, 2019

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