Pitco Frialator Kitchen Appliances - Others - Recent Questions, Troubleshooting & Support


I seen this problem over and over again, the best and simplest way to fix if to just clean your burners. Removed one by one and get them clean with hot pressure water. Most of the time, this easy and fast job will resolve the problem, and don't forget, get those burners cleaned every 6 mos. It requires a 1/2 in socket.

Pitco Frialator... | Answered on Aug 16, 2019


Hi there,
Fryer's Digital Controller will display "BOIL" if the temperature is it reading does not exceed 212F or 100C for quite some time. Make sure that there is enough level of oil (not water) in the Fry Pot before turning it on.

Pitco Frialator... | Answered on Apr 29, 2017


Sounds like propane. Please is heavier than air. Try opening air shutters on burners.

Pitco Frialator... | Answered on Dec 04, 2016


Flames coming out of the exhaust can be caused by several things.
The fryer could be set up for natural gas and it is installed on a propane system. The fryer can be leaking oil near the burner tube and the oil is burning causing excess flame. There could be grease buildup in the flue in the back of the fryer from people hanging the baskets in the wrong place.

Pitco Frialator... | Answered on Sep 30, 2016


Hi, I have the same issue, did you manage to locate the leak? I think mines comes from the heat tubes.

Pitco Frialator... | Answered on Sep 30, 2016


Sounds like thermostat or no fuel. Gas lines on? Correct orifice for the type of gas youre using?

Pitco Frialator... | Answered on Jun 13, 2016


Hello, So this fryer flame are orange, hey. The air intake needs to be cleaned and the flame regulator needs to be set. Don't do your self. Have a state certified technician HAVC clean it and set the flame. In a majority of the States and Cities to work with Natural/LP gases. You'll need to be certified and test and license by the state and the have permit by the city to work with gas.


We call this BY-HOYF "burn you hair off of your face" Please have a professional do this work for you, it could cost you more than the hair on your face. I wish you luck...GB..stewbison

Pitco Frialator... | Answered on May 09, 2016


Are you holding it in long enough? It takes between 20 seconds-1 minute.

If it still doesn't stay lit, replace the thermocouple.

Pitco Frialator... | Answered on Apr 05, 2016


There is most likely oil/oil residue in the chimney.

Pitco Frialator... | Answered on Apr 05, 2016


You turn the valve knob to "Pilot", push it in, and light it (use a long butane lighter-it's easiest) and keep the button pushed in for 20 seconds-1 minute. If the pilot stays lit, turn the dial to "On".

Pitco Frialator... | Answered on Apr 05, 2016

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