SanDisk Audio Players & Recorders - Recent Questions, Troubleshooting & Support

delete it it wont play video's its a music player

SanDisk Sansa... | Answered on Nov 08, 2019

You need to convert it in order to watch it on your player, Go here and follow the instructions.


SanDisk Sansa... | Answered on Nov 08, 2019

Well it depends where you are, are you in New Zealand? Try reseting the player if it has one other wise take it to an electronic shop to get it fix.

SanDisk Sansa... | Answered on Oct 01, 2019

Reset the device first by holding in the power button for 15 seconds or longer. If this fails, download the Sansa Connect Recovery Tool from:

SanDisk Sansa... | Answered on Sep 12, 2019

Please try to format the player as formatting it will likely correct the issue. Formatting will destroy all data on the player and get rid of any corruption. You would need to right click on the removable disk icon under My Computer and choose format, we recommend using the FAT file system. The two ways i know how to reset would be to remove the battery or hold down the power button for 20 seconds.

SanDisk Sansa... | Answered on Sep 12, 2019

You may be syncing them to the wrong file. This is odd, but try fishing around the device for any "Music" folders. Then, you should be able to cop&paste the songs there. Please rate!

SanDisk Sansa... | Answered on Sep 12, 2019

ITunes does not support this player. To put music on the player you must copy the files from the folders where the music files are on your computer to the device mounted on your computer.

SanDisk Sansa... | Answered on Aug 14, 2019

Hello, Steve -

There is more than one provider of prison commissary MP3 players.

I believe the Federal Bureau of Prisons SanDisk MP3 players (and the music for them) are sold through Advanced Technology Group (ATG). Regarding the ATG Federal prison provided MP3 player, see the information here:

On that page, choose the link for Working MP3 Player Released Inmate. Note: You will need Adobe Acrobat Reader software (free.) The document for that link is a PDF document. Follow the instructions provided in the 2-page PDF document.

In case you need to contact ATG Reset Service (where you will send your MP3 for release of the player and downloaded music), this is the telephone number:
and this is the email address:
Source of phone # and email address:
Better Business Bureau

Best wishes.

SanDisk Audio... | Answered on Jul 23, 2019

I had the same problem. The songs that won't play are probably MP4 files and the shaker only plays MP3 files. You need to change the file format of the songs on the shaker to MP3 files. I downloaded "Media Coder" which was free and it converted all the songs on the shaker that wouldn't play to MP3 files and they play now. Google "Media Coder" and download the free program, it is very easy to use. I had the songs converted in about 2 minutes. Make sure the shaker is plugged into computer so that you can choose the files on the shaker to convert. Hope this helps.

SanDisk Sansa... | Answered on Jul 13, 2019

go to my computer and click on removable disk which is where your mp3 player is at, look through the files ( they are the files you should have on it ) delete them from there.

SanDisk Sansa... | Answered on Jul 13, 2019

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