Schlage Locks & Locksmithing - Recent Questions, Troubleshooting & Support

I don't know if the deadbolt is the same as the BE-series lever-handle lock that I worked on, so this answer is about the lever-handle one:

I just had that same problem last week! The short answer is, "No, you can't replace the cylinder," but if you are willing to do some surgery on the lock and take it apart (take a picture just before you remove each piece!), you can put a tiny opening on the cam on the back of the cylinder so a 6-pin key can go all the way into the cylinder and then go through the back.

The cam comes off in a unique way: depress the tiny brass dot in it and then turn it about 1/4 turn (maybe a little more or less, I don't remember exactly) and it will come off. You can then rekey the cylinder to your key and, as I said, make that little hole in the cam. To make the hole, I used a Dremel rotary tool with a 1/16" diameter bit. To figure out exactly where to make the hole, I put some lipstick on the end of my key and pushed it all the way into the keyway before I took the cam off. (You could achieve the same thing by sharpening a straight piece of piano wire or spring steel wire, pushing it through to the back of the keyway and wiggling it a lot to make scratch marks.) Keep your hole as small as possible so you don't weaken the cam. Assemble everything back together and you can now use your 6-pin key.

I'm being a little flippant here. The mechanism inside that lock is pretty complicated. I'm a locksmith with over 40 years experience, and while it took me only a few minutes to make that hole and rekey the cylinder, it took me about an hour to figure out how all the pieces that connected to the motor fit back into the case so they would allow the outside handle to engage the lock when the motor activated, how the wires needed to be put back in around the edges and not bind against anything, and finally to get the cover back on.

Good luck!

Schlage Locks &... | Answered on Oct 12, 2019

Since it is a new install and hasn't functioned properly ever, you probably have the bolt on backwards. Recheck all the parts against the assembly instructions

Schlage Locks &... | Answered on Sep 22, 2019

You did not indicate whether this is a new installation that you are having difficulty with,but I'm going to assume that it is.

I'm going to direct you to a web page that has a wealth of information for the Schlage locks:

This page has links to the PDF file of the installation instructions, which you should already have in your possession:

Also, there are two videos that may be helpful in troubleshooting your problem:

Installing your FE 595 Keypad Entry Lock video:

And, Programming Your FE 595 Keypad Entry Lock:

The reason that I think it's a good idea to review these two videos is that again, assuming this is a new installation, is that you may spot a mistake in the initial installation process.

Was the "Thumbturn" in the proper position when the inside plate was installed? (Shown at the 5 minute mark of the installation video)

Also to be found on the Service Support page link is a link to Schlage's Service & Support
which will allow you to contact Schlage if the problem remains unresolved after reviewing your installation.

I hope this helped. Good luck!

Schlage... | Answered on Apr 05, 2019

yes could have frozen, unlikely . I have found that exterior doors usually close tighter with the weatherstripping pushing against the door effectively preloading the back set
( latch mechanism) causing pressure on the latch components. sounds to me like your tumbler connection to the back set has malfunctioned for some reason, take it apart and check the little flat bar that goes from one side of the lock to the other and make sure it is correctly inserted into the thumb turn on the inside of the door.

Schlage Locks &... | Answered on Feb 24, 2019

Your best bet is to contact Schlage directly. You can call during Midwest business hours (Mon.-Sat 7-7) at this number:
Warranty & Technical Information 1-888-805-9837.
For further information for the FE595 (installation & programming manuals and videos), go to this page:

The manuals are PDF files. If you cannot open them for viewing, you need to first download & install Adobe Reader, which you can get here:

Good luck!

Schlage... | Answered on Jan 28, 2019

You have water in the lock and need to dry it out... the best way would be to give a squirt or two of carburetor cleaner in the lock to displace the water and dry it out...the carb cleaner is most alcohol so it will dry the lock and act as an antifreeze also...


Schlage Locks &... | Answered on Dec 28, 2018

You need to pull the cover off and you will find a 2 wire terminal that needs to be moved over one pin.

Schlage... | Answered on Dec 26, 2018

This is the first place I urge you to look for information on your lock:

On this page you will find links to installation instructions and videos for the various models of Schlage locksets.

I f you are not able to resolve your problem from there, then I recommend that you contact their Customer Service (under the Service and Support link) also found on that page.

There's always a good chance that you can press them to cover repair parts or replacement of your lock, even if it is out of warranty.

Good luck!

Schlage Locks &... | Answered on Dec 04, 2018

There is a small cam arm that can come loose and drop out of it's location, which jams the solenoid mechanism. There are a number of complaints that the newer keyless locks aren't as reliable as older products made by Schlage. I found a video showing this fault and how to fix it but I would consider this a temporary fix -

Schlage B365 lock deadbolt problem

(I would add a light grease like white lithium to moving parts during reassembly to reduce wear)

Schlage Locks &... | Answered on Oct 09, 2018

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