Sony UP - Recent Questions, Troubleshooting & Support


Contact Sony directly to order the service manual.

Sony UP-D897... | Answered on Apr 16, 2019


Hold down the jog dial, then power the unit up.

Sony UP-D897... | Answered on Feb 03, 2019


I need service manual of up 897 md plzz

Sony UP-D897... | Answered on Nov 25, 2018


Make sure you have ink in your printer

Sony SnapLab... | Answered on Nov 01, 2016


Ae you sure of the version number ?

You printer is listed as Current model and is not obsolete. However
the latest firmware (Nov 30, 2009) seems 3.15
Note the 3 different files based on your serial number

http://www.sony.net/Products/DP-driver/digitalphoto_printer/UP-CR10L

Sony SnapLab... | Answered on Apr 16, 2016


it will need repair probably a couple bad gears

Sony UP897MD... | Answered on Mar 03, 2015


http://www.sony.net/Products/DP-driver/medical_printer/index.html

Sony UP 895... | Answered on Mar 03, 2015

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