Whirlpool Water Heaters - Recent Questions, Troubleshooting & Support

My first suspect is the thermocouple has failed (they should be changed periodically, every 5-7 years as they do fail). Without the signal from the thermocouple, the gas valve can not open and start the ignition process.

Whirlpool Water... | Answered on Jan 18, 2020

Whirlpool sold the AO Smith brand flue damper, and the atmospheric models ... both models have different honeywell gas controls...
Error codes, service manuals and troubleshoot appear following link:

There is no specific service manual available for the flue damper series in 2019

Whirlpool Water... | Answered on Nov 10, 2019

6 flashes is typically found with power vented and flue damper type heaters ... whirlpool never sold a power vent, but they did sell the AO Smith brand flue damper series heater.
The following manual suggest the problem is either gas supply or pilot assembly.

More resources on following link:

Whirlpool Water... | Answered on Nov 04, 2019

it is a WATER HEATER. you do not need to heat HOT water.
Gas or electric?
Electric = turn power on
Gas = instructions are on gas valve or in your manual.
does not light = verify a spark at burner when you push button (can be hard to see, turn off lights), verify gas valves are on and another appliance has gas, call for service.

Whirlpool Water... | Answered on Sep 05, 2019

there is none on it now 14 years ago was too long . plan on a new one quick

Whirlpool Water... | Answered on Mar 28, 2019

Water heaters only have a top and bottom thermostats which seldom go bad. Heating elements wear out most often. If you are running out of hot water too quickly kill the power drain the tank and remove bottom heating element using a special large socket. Visual inspection should tell you if it is melted. If it is ok check the top heating element. If the heater was on and the tank not full the top element will go first. Elements never operate at the same time

Whirlpool Water... | Answered on Mar 21, 2019

CONTROL PANEL LOCK - Holding this button for more than 3 seconds switches the lock mode on or off. When the User Module is locked, a symbol and "Lock" text will be visible on the display.

No model posted, so used the following energy smart

Whirlpool Water... | Answered on Mar 04, 2019


Whirlpool Water... | Answered on Jan 02, 2019

DO NOT EVER perform a "work-around" for a safety device on ANY device. Call for service!!!!!

Whirlpool Water... | Answered on Dec 18, 2018

Are you sure you are suppose to do that. Never heard of that. We always just run fresh water through it. The smell has to be in the system you are putting through the heater.

Whirlpool Water... | Answered on Sep 05, 2018

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